Previously, you would have to ‘save’ a widget before configuring it. Login. It resets every quarter so you always have a chance! Join now to unlock these features and more. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. To schedule an export for ticket properties: Login to your support portal as an Admin. From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks. Freshdesk stands out among the customer service CRM software crowd thanks to its. Under Workflows, select Automations. The Freshservice Dashboard covers it all. Phone. Freshdesk’s AI engine will also help your remote agents with relevant solution articles that can be plugged into their responses. Go to Admin > Agent Productivity > Arcade. Zendesk and Freshdesk are both helpdesk CRM platforms with similar features. Freshdesk Contact Center (call center) has one free plan and three paid plans from $15-$69/agent/month, plus pay-per-minute calling fees (billed monthly. Freshservice offers a range of pricing plans and extras. Click New Schedule. End users can raise tickets associated with a record, and agents can view/update the respective record. Leverage 650+ one-click integrations and flexible APIs to access customer data right within Freshdesk and offer personalized assistance. Intro: Points and the Leaderboard The DoubleDutch app includes a built-in leaderboard functionality that fosters engagement by encouraging your event attendees to compete for points. The ticket pops up in the help desk system. Freshdesk is priced per support agent per month, and has 4 different plans. Paste the code into your mailbox inbox settings page, select the ‘Forward a copy of incoming email. Give your customers VIP treatment by offering priority support based on their subscriptions, and prior support. Help your agents drive customer satisfaction and loyalty with a set of features that drives efficiency across the team. Overview. Enlightenment through Freshdesk’s gamification. Its comprehensive dashboard handles a wide array of functions, including ticket management. Here is how to get started: Head to the dashboard tab and click on the icon next to ‘My dashboard’, then select ‘New Team Dashboard’. Custom Reports: Tailor-made solutions often yield the best results. Wed, 22 Jan, 2020 at 1:56 PMWhile Freshdesk and Salesforce are both great customer service tools, they do have some key differences. Can view HubSpot's contact information along with deals, contact lists inside Freshdesk on the Freshdesk ticket details page. In order to activate your Facebook page tab, you have to link your Facebook account to your Freshdesk account. What is Freshservice? Freshservice is an internal IT helpdesk and service management platform that helps modern organizations simplify and automate their internal IT operations. The Leaderboard tab showcases the top agents in your team who are leading the race to the Gamification. 5. Press and hold the RESET Button for 22 seconds (with a paperclip for instance). . However, when you are setting up an automation rule (under Admin > Workflows > Automations > Ticket updates ), and use the ' Last interaction ' under ' On tickets with these. (Source: Freshdesk ) Check out our article about sales gamification software to learn more about tools that help motivate and incentivize sales and customer service professionals. exe file respectively. The licensing model is very similar to Freshdesk, in that there are paid tiers that offer different levels of functionality, that can be paid for monthly or on yearly contracts. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Add widgets from the Widget Library. To top it off, Freshdesk is known for its transparent and reasonable pricing, 24x7 customer service, and quick time to value. If the delay is too long, please send an email to support@freshdesk. The total amount of time spent on the ticket will be summed up and displayed above the list of time logs. How do I find the ORI number for an LEA or court? The ORI (Originating Agency) number for an LEA (Law Enforcement Agency) or court is listed on the Official/Organization (OFO) screen in the ORG DOL CODE. Previous plans. Service Desk productivity. The Freshdesk SDK is a robust, versatile toolkit that will give you access to all the resources, commands and the freedom needed to build apps that augment Freshdesk’s powerful support capabilities. Why you should watch and subscribe to our future webinars. Looking for a way to engage and motivate team members to do more activities and update the data in your Freshdesk instance. ; Choose how long deprovisioning actions should be delayed before taking effect. Freshdesk is a very popular and efficient help desk software. The Leaderboard, a core part of Freshservice, tracks all the ticketing activities of each and every agent in your helpdesk. The achievements leaderboard enables users to see where they rank among their peers in completed activities and how close they are to their next achievements. The Freshdesk API. Reporting and Analytics Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk. Top Apps for E-commerce. Field service representatives can view the list of service tasks assigned to them or your service groups, on logging in. Create leads with ease. The data on this page is also based on. Freshdesk + Spinify. Regístrese gratis. This allows you to perform "RESTful" operations like read, modify, add or delete data from your helpdesk. Automation. 9 sec to load all DOM resources and completely render a web page. Create a file agisoft-fls. Leaderboard. Custom Roles Provide or restrict access to your agents at granular levels. The Agent Performance report summarizes the agents' efforts and performance in the selected time period. com) and click ‘Save. You're responsible for ensuring that all incidents are handled quickly and efficiently, minimizing downtime and maximizing customer. Threads enable Freshdesk agents to have focused discussions around a specific topic inside the ticket on a chat-like interface without clogging up the main conversation pane. Work gets even smoother - Manage support for up to five products, categorize your customers based on their profiles, assign tickets to all available agents in a circular fashion, and build a multilingual knowledge base. Customer issues, whether simple or complex can be resolved effectively across teams. Additionally, Freshdesk lets the user automate workflows. Key benefits of using Freshdesk. Under the Points tab, you can set the desired points and bonus points for your agents. The leaderboard also gives audit program administrators an easy way to identify top performers, providing an opportunity to recognize individuals and teams for a job well done. 2. US EAST (NORTH VIRGINIA) WEB APP. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor. Go to Admin > Account > Security. The admin needs to ensure that the ' Allow Slash Command ' option is enabled in the app configuration page. You can win a discount of $1 off on any item, or a chance to participate in the monthly sweepstakes for a $100 UDF gift. Intuitive UI - Setting up an account on Freshdesk, and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface. The new Freshdesk Portal allows admins to effortlessly create and manage multiple unique portals to deliver a tailor-made self-service experience. We analyzed Bytegig. If the delay is too long, please send an email to support@freshdesk. Close tickets to move up the. Customer 'Wow' Champion: Agent with the maximum Customer Satisfaction points for the current month. You are a startup or small company needing free customer service software: Freshdesk offers a free Support Desk plan for up to 10 agents. It helps agents save time and reduce repetitive tasks. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage. Freshcaller. 9 months ago. A sales CRM is a customer relationship management software that is necessary for tracking and managing processes in the entire sales and lead creation cycles. To create an announcement, navigate to Announcements -> Create an Announcement, fill in the fields, set the visibility and click Save to alert or communicate important information across the service desk. Here's what you can do with Freshdesk, Track and manage incoming tickets from multiple channels into one single viewLive Leaderboard Links. Day. Freshdesk Inc. The number of points to be awarded to agents can be set by the Admin under Admin > Agent Productivity > Arcade. Click Add agent status. Get better visibility: Share every step of a ticket lifecycle. With the new Freshdesk Portal, you can save time on portal. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. Enlightenment through Freshdesk’s gamification. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. ซอฟต์แวร์การให้บริการแก่ลูกค้าในหลากหลายช่องทาง - Freshdesk ใหม่ เปิดให้ลงทะเบียนแล้วสำหรับ Experience NXT 2021 - ภาษาไทย!Here's how you can retrieve your API key: Login to your Freshdesk Account. . Collision detection feature ensures that multiple agents don’t work on the same issue; A ticket tracker system linking related tickets to stay on top of widespread issues ; The scheduling dashboard helps you check the team’s progress ; FreshDesk pricing. Supervisor . Everything we need for our medium-sized. Remote Desktop Support. $100 for 1000 bot sessions. Create a fun work environment by motivating agents with award points/trophies for various tasks. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. You can edit widgets right from the Reports page without making multiple clicks for the widgets pane on the right side. Freshdesk. It’s equipped with powerful features and capabilities that you can use to offer outstanding customer support while driving agent productivity and saving time and money. Powerful and feature-rich apps engineered by Freshworks. 98. Switching back to the old Freshdesk will not be possible. Forest Essentials achieves 66% improvement in the first call response metric with Freshdesk. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale. All your data and configurations will remain intact. Freshdesk is the best affordable all-in-one customer support solution. Satisfaction Survey . Service Management Benchmark Report 2022. Agents can seamlessly involve stakeholders from cross-functional teams for in-ticket discussions while retaining visibility, even if another team handles the. In this comparison article, we’re going to dive into the features, pricing, and customer satisfaction of each software to help you to make the decision. No strings attached. Top Competitors and Alternatives of Freshdesk. . No credit card required. When agents navigate into a ticket detail page within Freshdesk, the Freshsuccess app will display a wealth of important information such as: Account health score. Freshdesk Arcade. Freshdesk is extremely easy to implement and the ability to customize experience, workflow, automations, users, and more allows us to optimize for our business needs. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. Provide your Freshdesk domain and callID field name. Stage of customer lifecycleProvide the Freshdesk API key. Tue, 11 Apr, 2023 at 2:43 PM. Click Save once you're done. There are four trophies in Freshdesk, each based on different criteria: Most Valuable Player: Agent with the most overall points for the current month. Enterprise: $99/user/month. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Support for native objects is now extended to Companies. #1. Since FreshDesk is a third party application, I would recommend you to contact the vendor for technical assistance on the integration setup/configuration against their app with Jira. Freshdesk is an excellent customer support solution for businesses of all sizes and types. Go to Admin > Channels > Email. You can also set up assignment rules based on the expertise of agents so queries get resolved easily. The “Service Tasks” pane on the left lists the service tasks created in your helpdesk in four default views as well as any custom views you may have created. We have recently refreshed our branding across our offerings and. Watch Video. Rebranding your Support Portal to reflect your brand guidelines. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service. With 1,200 integrations, you can get up and running within weeks. End users can raise tickets associated with a record, and agents can view/update the respective record. At the same time, in a separate game, another player (1 rank below you) beats 5 players of a. It didn't - it's your leaderboard position that went down. On Linux we suggest to create the system service (daemon) via systemd manager. Once a service task is created, the field technician to whom the service task is assigned will receive a notification on the Freshdesk mobile app. For the Customer Satisfaction and Leaderboard the. 1. Every resolved incident is a level up the leaderboard, and each satisfied customer is a bonus point; all you have to do is sit back and witness. You can also auto-trigger. Leaderboards, Trophies and Badges. From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks. Freshdesk Custom Objects enhancements - Portals and Companies. You can see top-performing agents on the leaderboard with awarded points. Engage customers across every touchpoint with a 360-degree view of the customer—across e-mail, phone, chat, social media, and more. Freshdesk Mint features a redesigned user interface, faster navigation between tickets and data input, a component-based structure that limits tabbing between items, and more. Freshdesk’s unique gamification features helped us. A customer service software enables businesses to offer customer support and strengthen customer relationships throughout the customer journey, especially post purchase. 0. Provide superior support to your E-commerce customers. Integrate Freshdesk with Spinify. For the Freshdesk-Freshconnect integration is available only for users who: Use Freshdesk Mint: The integration makes use of the Mint’s new Ember framework and so we could not enable it for classic Freshdesk view. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service. climb up the leaderboard and win trophie. Reporting and analytics. Freshservice Modern and intuitive IT and business team management Freshservice. Automatice los seguimientos, los escalamientos y otras tareas por medio de activadores específicos de tiempo y eventos para realizar cualquier acción de su elección. The Freshsuccess app for Freshdesk brings the rich account-level information stored in Freshsuccess Account 360 into Freshdesk for support agents. To create an announcement, navigate to Announcements -> Create an Announcement, fill in the fields, set the visibility and click Save to alert or communicate important information across the service desk. Your Freshdesk account primarily focuses on a ticketing system designed to bring emails received by your support mailbox into the Freshdesk portal. Plus, Freshdesk's complete omnichannel offerings need to be purchased as add-ons. Freshdesk: Best Automated Customer Support. Stay on top of your helpdesk’s pulse, enabling you to respond swiftly to emerging issues. Using a custom support URL and pointing the CNAME. Displaying plans. 4 rating on G2. Click on Get More Apps. The amount of time before deprovisioning takes effect can be set to: within 24 hours or after one, 7, or 30 days. In order to choose the product’s knowledge base you would like to work with, click on the Menu on the top left corner and choose the product from the drop-down. Freshdesk Contact Center is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business. Modified on 13 May 2019. , a leading provider of customer support software, today announced its entry into the IT Service Desk market, with the launch of Freshservice, a cloud-based service desk solution for businesses to deliver awesome internal IT support. freshdesk. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. From the Dashboard tab, click the hamburger at the top left,. Freshdesk is a SaaS-based job scheduling software that makes scheduling and assigning jobs simple and helps you manage critical batch processes with easy-to-use controls and an intuitive user interface. Freshdesk is a feature-rich, multi-channel customer support software that e-commerce businesses can use to deliver personalized, instant, and consistent support across email, Twitter, Facebook, and support portal. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. Click on the + New Export option present on the top right corner to schedule a data export. To delete a particular widget, go to Customize, click. Freshdesk Contact Center pricing nearly earned a perfect score given its several cost-saving opportunities. 7 Outstanding! Download. The smart automation feature allows businesses to save time when responding or resolving customer complaints and inquiries and reduces repetitive tasks. Desktop. The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. Tue, 11 Apr, 2023 at 2:43 PM. HubSpot deals can be created for contact by filling Deal Name, Deal Amount, and Deal Expiry date. Freshchat AI-powered bots and live chat across every messaging channel. 3. Do it yourself using the advanced portal customization options. 1. Click on Enable. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. The first important feature is the Team Inbox, which contains all of the other features and has multi-channel capabilities, which means that you may respond to several channels all from the same location. Freshdesk Gamification offers a unique feature that we found very useful. Channels> Other channels . For the Perform these actions: section, select Send email to requester from the dropdown, and customize the email. Access customer requests across various channels as tickets on a simple and easy-to-use. Enter it on the installation screen. There will be a delay in updating points, based on the queue. With top-notch features such as SLA Management, Team Inbox, and Agent Collision Detection, it is truly a collaborative platform. Enter the points the agents get when the ticket gets resolved within an hour or on time. Login to your Freshdesk portal, head over to the Tickets tab and choose a ticket where you need help from another agent. In addition to your basic rebranding options, Freshdesk comes with a set of advanced portal customization options to let you define each and every little detail of your support portal. Click on "Stats" at the top of the page. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. See pricing. Feedback. Search and select Google Drive. These include options such as score card (count of tickets), ticket trends, SLA. They can also rapidly resolve customer inquiries with workforce automation and knowledge from one unified platform. Select ‘Custom Objects’ from the dropdown and click ‘Orders’. Select the Filters of your choice. With Freshdesk Arcade enabled, every ticket resolved, satisfaction rating earned and other support-related activities directly translate into points for each of your agents. To activate the Free plan: Please navigate to Admin -> Account -> Plans and billing to choose Free from the list of plans. The sandbox is a replica of your Freshdesk account. The Freshdesk mail server will be activated for new mailbox creation only if DKIM is enabled for the account. A reliable helpdesk software to meet people's needs and fulfill your cause. Freshdesk CRM is the customer service platform in the Freshworks line of business productivity platforms. Intelligent automation and productivity features. Click ‘Edit theme’ and go to the ‘Pages’ tab. Agents aim for the ‘Quadfecta’, which means scoring highest for the month in all four of the measured categories. Due to its focus on ease of use at the expense of some of the more. 2. Documentation. Freshmarketer Multichannel marketing campaigns for e-commerce. It takes a relatively short amount of time to get started (the company states it takes just six minutes) and its interface is. Hello Team, Happy New Year! Just want to ask if we can extract the data for the whole year for this leaderboard. At 20 seconds, the LED will have a solid blue color for 2 seconds to confirm a successful factory reset. If there’s a spike in the number enquiries- either calls, chats or. We have recently refreshed our branding across our. Go to Admin → Portals, and click ‘Customize’. currently, the. While the primary_field_value is defined by the user. A list of Facebook pages that have already been. You can learn more about how to manage translations using article status here. Frequently asked questions related to Freshdesk. We are a big fan of the “Out of Office” functionality within Freshdesk. Read more about managing your knowledge base here. Click on any of the widgets to get a detailed view of the ticket list. Let your agents be in-the-know of all recent activities in your service desk, every time they login to your IT support portal. “Gamification was a big plus for friendly agent competition. We've reviewed Freshdesk several times over the last few years and it continues to rank at the top of our help desk competitors. The more points that the agents score, the higher they move up the leaderboard, the more trophies they win and the greater the bragging rights. User interface in Zendesk Support. The lookup_parameter accepts either “display_id” (record ID) or “primary_field_value” (user defined record value) 2. Read more here. Discussion. Freshdesk Customer Spotlight: University Of Sydney. Copy-paste this as required to authenticate third-party solutions. The new custom status added will now be visible for your agents in their accounts. Freshdesk Gamification offers a unique feature that we found very useful. If you have signed up before Aug 9, 2021,. For the Customer Satisfaction and Leaderboard the refresh time would be 60 minutes. HubSpot contact can be created by filling Name, Email, and Mobile of the Freshdesk requester. Click orange “View Leaderboard” button at the top-left. 9. Pricing details. . See pricing. Click the Auto-provisioning section to open the settings page. What is Freshservice? Freshservice is an internal IT helpdesk and service management platform that helps modern organizations simplify and automate their internal IT operations. read our solution articles that will help you set up solution articles and a contact form in the help widget. Give your rule a name. The Leaderboard, a core part of Freshservice, tracks all the ticketing activities of each and every agent in your helpdesk. Enter your search term here. On the other hand, Zoho desk was founded by Zoho in 1996. Get the team collaborating. Understanding and Creating a new Quest. Intuitive support made possible for schools and universities. Since face-to-face interactions are. Agents can easily stay on top of all tickets and work. Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. Looking for a way to engage and motivate team members to do more activities and update the data in your Freshdesk instance. Delight your customers with fast answers by using advanced voice AI capabilities. Once you are there, browse through any or all of the tabs there, to go to the bottom of the page and find the Reset button - when you click on this, you would be given two options - reset to last. To edit or delete an announcement, click the three dot icon on the top right corner and click the edit or delete option respectively. Zendesk's approach to PCI compliance is by redaction - i. Construct seamless customer experiences with Freshdesk Omnichannel. What you may find particularly cool about Arcade is that it’s customizable: you can decide which events give what point values and create custom quests. Duke ẊO. – Launch an agent-facing chatbot that assists customer service and sales reps with their daily tasks. Freshdesk CRM is a cloud customer relationship management (CRM) service that offers email ticketing, live chat, and phone support for customers. Freshdesk Delight customers and agents with effortless service and support. Hope this also helps. Again, you'd use the { {comment. Freshservice - Leaderboard report. Features: Live chat support. Incoming traffic in the last 30 days shows the inquiries you’ve recived in the last 30. An overview of Desk. Its features have been designed to meet the needs of both small businesses and large enterprises. When you perform a ticket export, a 'Reply' or 'Public note' will be considered as an interaction, whereas a private note will not. Searching via Freshdesk on your Mobile App & other common actions. Go to Admin > Agent Productivity > Arcade > Arcade Settings. Freshdesk provides the frontline team with a lot of great tools to help clients more efficiently, and the main need of any client is to have. Freshsales Boost sales and productivity with a unified CRM Freshsales. Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. In fact, 70% of consumers expect interactions with AI-powered chatbots or human agents to have full context and provide a conversational experience. To add an Email: Log in to Freshdesk as an admin. Monitor employee performance in a highly visible way with Leaderboards set on their key card activities. Select Log time from the menu that pops up. 2023. . Select the type of Private Thread based on where it is created or updated. 2. This is achieved by turning every support ticket into a chance to score points. The monthly starting price can be as low as $15 per user if subscribed annually. Leaderboard: Based on your gamification settings under Admin > Agent Productivity > Arcade, the leaderboard widget would display the leaders in each segment. Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software. There are four trophies in Freshdesk, each based on different criteria: Most Valuable Player: the agent with the most overall points for the current month. Click ‘Insert placeholder’. Top Apps for E-commerce. 3. Reporting and Analytics Make data-driven decisions using insights you can derive from detailed. This help desk and ticketing software help businesses to connect all their communication channels, easily grant user rights and receive helpful reporting. Incidents History . Mon, 9 Oct, 2017 at 6:14 PM. To use this feature, you will need to first authorize Freshdesk using your Slack account (this is a one-time process): 1. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. Enter your Freshdesk subdomain (e. More details. Reorder the widgets once they are added to the dashboard. Extend the custom objects functionality to your support portal. Para un rápido crecimiento. It is an ideal solution for businesses that want VoIP-enabled call monitoring software to easily manage. Freshdesk is a better option than handling support through email. How do the points work? The trick to providing great customer support is to offer fast responses to customer queries and solving problems in one go while making sure that. This will be used in the ticket replies. Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. 2 million customers. You can create threads on Private notes, Forward emails, or. Join the community. In 2011, Freshdesk was launched in Chennai, India, as a means to provide a range of. Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It resets every quarter so you always have a chance!. 3. Improving IT performance using Freshservice Leaderboard Note: We've updated our pricing and packaging. It is a cloud-based customer support software that is both feature-rich and easy to use. Resolve issues faster: Quickly reach out to experts in your team to find solutions for complex problems. 16. Your support Email: Enter the support email you want to add. Create leads with ease. Search and select Dropbox. The default behavior in Freshdesk is that the reply to a ticket would be sent using the support email address from which that ticket was created. To configure replication, first, you need to create connections to Freshdesk and your SQL Server database. Splashtop: Best for Hybrid-Remote Access. This will give you the tools to create almost any content you imagine using a 3D viewport and a workflow very similar to our developers. From the page that opens, click on Add to Slack to initiate the installation of the app. The service tasks are sorted by appointment times. Round-robin routing Automatically assign tickets to all available agents in a group in a circular fashion. ) Freshdesk Contact Center plans include free incoming call minutes (between 2,000-5,000 minutes/month), all outbound calls start from $0. Get your team working together with a leaderboard. Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk helps business owners empower their teams with meaningful conversations and deliver effortless customer support. While traditional on-premise applications come with hefty price tags, Freshservice helps. I might ask about it myself if you still don’t have the answer. The dashboard is well-organized, and the menu options are logically laid out. Freshdesk contact center . Freshdesk. Currently, we are using FreshDesk to host our product documents from Confluence. Satisfaction Survey . Multiple price plans plus a consistent user interface make it an easy pick once again for Editors' Choice. This scenario is possible for 3 reasons: (1) A player of similar rank scored more Ranking Points in a separate game.